FAQ
The Ins And Outs of
We Do Business
Q: How often should I service my treadmill?
A: Regular maintenance is recommended every 6 to 12 months, depending on the frequency of use. Heavy usage might require more frequent servicing.
Q: What does treadmill servicing include?
A: Treadmill servicing typically includes lubricating the belt, checking and adjusting the belt tension, inspecting the motor and electronics, and cleaning the machine.
Q: Why is my treadmill belt slipping?
A: A slipping belt can be caused by improper belt tension, lack of lubrication, or a worn-out belt. Check the tension and lubrication first, and if the issue persists, you might need a new belt.
Q: My treadmill displays an error code. What should I do?
A: Error codes indicate specific issues with your treadmill. Refer to the user manual for the meaning of the error code. If you can't resolve it, contact our customer support for assistance.
Q: How can I prevent my treadmill from making noise?
A: Regular lubrication of the belt and periodic tightening of nuts and bolts can help reduce noise. If the noise persists, there might be a mechanical issue that requires professional attention.
Q: Can I perform treadmill maintenance myself?
A: Basic maintenance like cleaning and lubricating can be done by users. However, for in-depth servicing and repairs, it's best to rely on trained professionals to ensure safety and proper functioning.
Q: What should I do if my treadmill is not turning on?
A: Check if the power cord is properly connected and if the power outlet is functioning. If the issue persists, it might be an internal electrical problem that requires professional diagnosis.
Q: How long does a treadmill last with proper maintenance?
A: A well-maintained treadmill can last anywhere from 7 to 12 years or more. Regular servicing and proper care can significantly extend its lifespan.
Q: Do you provide on-site servicing?
A: Yes, we offer on-site servicing for treadmills. Contact our customer support to schedule a service appointment at your convenience.
Q: How do I schedule a treadmill service?
A: You can schedule a treadmill service by contacting our customer support via phone or email. We'll be happy to assist you in setting up an appointment.
Q: Is treadmill servicing covered under warranty?
A: Treadmill servicing is not typically covered under the manufacturer's warranty unless explicitly stated. It's important to check the warranty terms for details.
Q: Is treadmill servicing covered under warranty?
A: If your treadmill is still under warranty and experiencing issues, contact our customer support or the manufacturer's support line to inquire about warranty-covered repairs.